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Exam Code: 3000-2
Exam Name: ACSS Small and Medium Enterprise (SME) Communications
Updated: Jul 21, 2026
Q & A: 103 Questions and Answers
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| Section | Objectives |
|---|---|
| Topic 1: Call Routing and Features | - Voicemail and messaging services - Auto attendants and hunt groups - Inbound and outbound call routing |
| Topic 2: Installation and Configuration | - Trunk configuration (SIP / PRI / analog) - Initial system setup and provisioning - User, extension, and endpoint configuration |
| Topic 3: SME Communications System Overview | - Licensing and feature enablement concepts - Avaya SME portfolio overview (IP Office / SME solutions positioning) - System architecture and core components |
| Topic 4: Networking and SIP Integration | - SIP trunk configuration and troubleshooting - IP networking fundamentals for SME systems - Firewall/NAT considerations for VoIP deployments |
| Topic 5: Maintenance and Troubleshooting | - Fault isolation and resolution procedures - System monitoring and diagnostics tools - Software upgrades and patch management |
1. Which two licenses are required to support an Interactive Voice Response (IVR) and Text To Speech (TTS) enabled auto attendant? (Choose two.)
A) VMPro TTS (Generic)
B) IP Office Essential System license
C) IP Office Advanced System license
D) IP Office Preferred System license
E) Database license
2. Which three requirements are collected during the Infrastructure Data Gathering phase?
(Choose three.)
A) Current PBX/Key System Features and Dial Plan
B) Line of Business application integration needs
C) Above Physical Layer: Existing Data Network
D) Physical Layer: Existing Telecom Infrastructure
E) Productivity Requirements
3. A potential customer has a requirement for the IP Office platform to monitor the state of extensions, trunk cards, and expansion modules. The customer would like to have any alarms emailed to an email address. What satisfies this requirement?
A) IP Office Monitor
B) SMDR
C) Voicemail Pro Client
D) System Status Application
E) SNMP
4. Which two are needed to install and use a 1608 IP Phone with the IP500v2? (Choose two.)
A) H.323 Networking License
B) Avaya IP Endpoints License
C) LAN Interface Module
D) Voice Compression Module
5. A customer has an IP500v2 and would like the ability to monitor the IP Office system resources from anywhere in the network. Which two will allow them to do this? (Choose two.)
A) Web session to the IP Office address
B) System Status Application
C) Call Status Application
D) Telnet session to the IP Office
E) SSH session to the IP Office address
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: A,C,D | Question # 3 Answer: E | Question # 4 Answer: B,D | Question # 5 Answer: A,B |
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