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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the phone. They would like to be able to have the IP Office automatically associate the account code when calls are made to or from their clients.

A) Answer Pending

2. A customer has a current IP500 using the default extension range of 201-300 for 100 users. The customer just purchased another company that also has an IP500 with 50 users using the default extension range of 201-250. Both sites are using Line Number 1 for their PRI. Both sites have their own block of DIDs. The company is going to create an SCN between the two sites. Both sites will dial their customers over their local PRI and the SCN will be used only to dial each other internally.

A) Answer Pending

3. The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The phone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?

A) The phone display message cannot be changed. The prompt is recordable by user by phone but cannot use a .wav file.
B) The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone or you can use a .wav file.
C) The phone display message cannot be changed. The prompt is not recordable by user.
D) The phone display message cannot be changed. The prompt is recordable by user by phone or you can use a .wav file.
E) The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone but cannot use a .wav file.

4. A customer has an IP500 with a single PRI on their system for inbound and outbound calls. They report they are losing calls intermittently during the day. Which two applications can be used to capture the problem? (Choose two.)

A) System Status
B) Phone Manager
C) System Monitor
D) Call Status
E) Manager TFTP log

5. Where can you find information detailing which software versions are compatible with each other?

A) IP Office Manager Help File
B) IP Office User Guide
C) The IP Office Installation Guide
D) The IP Office Technical Bulletins

Solutions: