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Salesforce Slack-Dev-201 Exam Syllabus Topics:

Salesforce Certified Slack Developer Sample Questions:

Question 1

A company wants to implement a Slack app for employee onboarding that provides new hires with necessary information and answers frequently asked questions.
Which approach is most effective for this purpose?

A. Create a series of channels for different onboarding topics where new hires can find information
B. Use a slash command that provides a list of onboarding resources
C. Develop a bot that new hires can interact with to get onboarding information and ask questions
D. Send automated direct messages to new hires with onboarding information

Question 2

Your team is building a Slack app for employees to quickly report technical issues they encounter with their workstation.
Which feature should be utilized for this functionality?

A. Implement a global shortcut that opens a form for issue reporting
B. Use a dedicated channel where employees post their technical issues
C. Create a slash command for users to type in their issue details
D. Develop a bot that employees can message to report issues

Question 3

You're developing a Slack app that integrates with a company's project management system.
What design choice would best align with Slack's principles of creating a pleasant and productive user experience?

A. A daily digest message in Slack summarizing key project updates and tasks
B. Redirecting users to the project management system's website for all updates
C. Automatic notifications in Slack for every minor update in the project management system
D. A bot that sends hourly reminders to team members about their pending tasks

Question 4

In what scenario should your Slack app, designed for customer service interactions, include support for channels shared with Slack Connect?

A. When the app's primary function is to manage internal team workflows and customer service training
B. If the app is intended for automating internal customer service requests and does not interact with external clients
C. If the app needs to offer direct customer support and communication with clients through shared external channels
D. When the app handles sensitive customer information that should remain within the internal team

Question 5

In which situation is it most appropriate to restrict a Slack app to a single workspace?

A. If the app's primary function is to serve as a generic tool for task management applicable to any standard Slack user
B. To streamline the process of obtaining feedback from a diverse user base across multiple organizations
C. To maximize the app's compatibility with a wide range of external integrations used across various workspaces
D. When the app is designed to meet the specific internal communication needs and policies of a single company

Solutions: