You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

• A. A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.
• B. Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.
• C. There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.
• D. A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.

Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

• A. Modify the Profile Value and save.
• B. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
• C. Select View > Detach.
• D. Unlock and publish the new selected profile value.
• E. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
• F. Lock the Profile Option for editing.

To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

• A. Your changes are isolated and do not impact other users' configuration environments or the production environment.
• B. You can set a second sandbox as Active at the same time in order to begin working on another new object.
• C. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
• D. Multiple users cannot use your sandbox at the same time.

Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

• A. The Starts When criteria of the milestones is not True.
• B. Entitlement rules are not valid for the service request.
• C. No default coverages are set up.
• D. The scheduled process has not been set up.

What is the main function of the Data Security Policies?

• A. defines the views the application can access
• B. defines the views or functionalities the user can access
• C. defines the privileges and roles a particular user can have
• D. defines the actions a particular user can do
• E. defines the data a particular user can see and/or modify