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EXIN ITIL Foundation Sample Questions:

1. Which role is responsible for carrying out the activities of a process?

A) Service manager
B) Process owner
C) Process practitioner
D) Change manager

2. Within service design, what is the key output handed over to service transition?

A) Service design package
B) Service portfolio design
C) Process definitions
D) Measurement, methods and metrics

3. What should a service always deliver to customers?

A) Infrastructure
B) Applications
C) Value
D) Resources

4. Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?

A) Service transition planning and support
B) Design coordination
C) Service level management
D) Change management

5. The BEST description of an incident is:

A) Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not
B) Any disruption to service whether planned or unplanned
C) An unplanned disruption of service unless there is a backup to that service
D) An unplanned interruption to service or a reduction in the quality of service

Solutions: