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EXIN ITIL 4 Foundation Sample Questions:

1. Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?

A) Release management
B) Relationship management
C) Supplier management
D) Service management

2. An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?

A) Collaborate and promote visibility
B) Start where you are
C) Keep it simple and practical
D) Focus on value

3. Which statement about value streams is CORRECT?

A) Each value stream must be designed for a specific scenario
B) Each value stream must include all 34 ITIL practices
C) Each value stream must include all six value chain activities
D) Each value stream must include suppliers or partners

4. Which is an external input to the service value chain?

A) An overall plan
B) The 'improve' value chain activity
C) Customer requirements
D) Feedback loops

5. Why should a service level manager carry out regular service reviews?

A) To ensure continual improvement of services, so that they meet the evolving needs of service consumers
B) To capture information about service issues and performance against agreed goals
C) To ensure that agreements are written simply and are easy to understand
D) To collect information about service consumer goals and objectives

Solutions: