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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. When writing a technical document which will be available for both internal and external use, how should the L1 support professional utilize acronyms?

A) Use them; write out the name then in parenthesis place the acronym.
B) Do not use them as the external users may not know them.
C) Use them; if people do not know then it is up to them to figure them out.
D) Do not use them as the external and internal users may not know them.

2. A customer has opened a new Problem Management Record (PMR). The L1 support professional has contacted the customer and determined the issue is a performance problem. The customer's system is functioning and the issue is not urgent.
What should the L1 support professional do in this situation?
Explain to the customer that this is not covered by their support contract, and:

A) close the PMR.
B) ask the customer to engage IBM Services, and then close the PMR.
C) ask the customer to engage their development team, and then close the PMR.
D) ask the customer to contact their Account Representative, and then close the PMR.

3. Prior to transferring a FrontEnd Problem Management Record (PMR) to the BackEnd , a problem summary should be added to the PMR. The FrontEnd process uses the term BEDANT to describe the mandatory information that must be included in the problem summary.
What does the T in BEDANT stand for?

A) Transaction data
B) Target
C) Transfer
D) Test Case

4. The server "ftp.ecurep.ibm.com" is an anonymous FTP server, who can access this server?

A) IBM employees that are registered in ECuRep.
B) Only IBM employees where they can access it from the intranet.
C) IBM employees and Customers who are registered in ECuRep
D) Every one as it'sacess is public from the internet.

5. AnL1 support professional has receivedaProblem Management Record (PMR), and identified an Authorized Program Analysis Report (APAR). The APAR has recently been raised and a test fix is available from Level 3. The L1 support professional has guided the customer through downloading this temporary fix.
How should the L1 support professional update the PMR?
Code a Service Given (SG) for:

A) fixtest given.
B) Circumventiongiven.
C) Installassistance for an APAR or Program Temporary Fix (PTF).
D) Codedefect.

Solutions: