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HP HP2-B25 Exam Syllabus Topics:

HP LaserJet Solutions Sample Questions:

1. The operating system and firmware reside on which component on a product running HP FutureSmart firmware?

A) Compact Flash
B) Disk drive
C) Inter-connect board
D) Formatter

2. Your control panel has a message indicating a specific component failure. What is the correct category this message falls under?

A) critical error messages
B) status messages
C) error messages
D) service messages

3. You have tested and verified that a problem with a printer has been resolved. What should you do prior to leaving the customer location?

A) No further action is necessary.
B) Reiterate the steps taken to resolve the problem with the customer.
C) Make sure the call is closed with HP dispatch.
D) Update the repair history in the configuration log.

4. What type of control panel message informs you of data and print errors?

A) critical error messages
B) warning messages
C) error messages
D) service messages

5. While helping a customer resolve a residual jam, you discover there is no paper found during the customer's visual check. What should you do next?

A) Guide the customer through a manual sensor test.
B) Dispatch service to perform further diagnostics and tests.
C) Ask the customer to cycle the power on and off to clear the error.
D) Ask the customer to remove and inspect the fuser to see if there is a jam.

Solutions: