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BlackBerry BCP-240 Exam Syllabus Topics:

BlackBerry 10 Support Specialist Sample Questions:

1. Performing a Security Wipe will delete which of the following?

A) All data on the device including any pictures or videos, and downloaded applications
B) All data from the work perimeter
C) All PIM information, pictures or videos but not downloaded applications
D) If work perimeter does not exist then all data but not downloaded applications

2. What profile types can be created and managed from the BlackBerry Device Service (BDS) to be pushed to BlackBerry Tablets and Smartphones?

A) Email. SCEP, Wi-Fi. VPN, Pro>^
B) User, Network, Security
C) Network, Software, Security
D) BlackBerry Balance, BlackBerry ID, BlackBerry Protect

3. A user launches the BlackBerry World and receives an error that the device could not connect to server. What does this indicate?

A) The mobile network radio is not enabled and account is not provisioned.
B) The NFC radio is not enabled.
C) The device radio is not enabled and provisioned.
D) The airport mode is not enabled.

4. A customer calls in for support on a misbehaving application. It must be determined if support is given or needs to be directed to the publisher or developer. Which class of applications is supported by BlackBerry directly?

A) Applications provided by BlackBerry as part of the OS load will be supported. These will include core and 2nd party applications.
B) There is no support for any application by BlackBerry. All support requests will be directed to the developers.
C) Any application that was purchased in App World, preloaded by the carrier or included as part of the OS, will qualify for support by BlackBerry.
D) Only applications preloaded by the carrier or included as part of the OS will quality for support by BlackBerry.

5. What desktop client allows for backup and restore of a BlackBerry 10 (BB10) device?

A) BlackBerry Desktop Manager
B) BlackBerry Link
C) From the BlackBerry 10 home screen >Setup>Device Switch>transfer BlackBerry data to media card
D) BlackBerry Administration Service client, Devices>connected devices>Backup

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