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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Microsoft Lync
B) Presence Service
C) Avaya Multimedia Messaging
D) Engagement Assistant

2. The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?

A) Simple Direct Media Layer
B) Open Database Connectivity (ODBC)
C) Open Computing Language (OpenGL)
D) Microsoft .NET

3. A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)

A) Voice and Multimedia Contact Server without Avaya Media Server
B) Voice Contact Server only
C) One-X Agent
D) Voice and Multimedia Contact Server with Avaya Media Server
E) Multimedia Contact Server only

4. Licenses are needed to allow service for a SIP enabled Contact Center. In which two locations can the license information located? (Choose two.)

A) Remote WebLM server
B) Local WebLM license file
C) Remote license file
D) Standby License Manager

5. A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?

A) Avaya IX ™M Workspaces
B) Avaya Agent Desktop
C) Avaya IX ™ Workplace
D) Avaya Callback Assist

Solutions: