[Sep 06, 2022] New CIS-ITSM Exam Dumps with High Passing Rate
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Scope
This certificate verifies the fundamental knowledge to become a development consultant ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.
NEW QUESTION 100
When creating a variable to identify a location for a catalog item to be delivered, the most likely variable type to choose would be _____________.
- A. Select Box
- B. Reference
- C. Single Line of Text
- D. Break
Answer: C
NEW QUESTION 101
A developer wishes to improve runtime performance of Apex calls by caching results on the client.
What is the best way to implement this?
- A. Decorate the server-side method with @AuraEnabled(cacheable=true).
- B. Call the setStorable() method on the action in the JavaScript client-side code.
- C. Set a cookie in the browser for use upon return to the page.
- D. Decorate the server-side method with @AuraEnabled(storable=true).
Answer: A
NEW QUESTION 102
Which of the following statements are correct for Standard Changes and Standard Change Templates? Select all that apply.
- A. Templates can be used only for Standard Changes
- B. Standard Changes do not require approvals
- C. Creation of a Standard Change Template requires approval
- D. Standard Change Templates cannot include standard tasks
Answer: B,C
Explanation:
NEW QUESTION 103
What is the relationship between User table and Location table?
- A. One-to-many (one location can be assigned to many users)
- B. Many-to-many
- C. One-to-one
- D. One-to-many (one user can have many locations)
Answer: A
Explanation:
Explanation
A user can have only one location, but the same location can be used for many users.
NEW QUESTION 104
Which of the following is considered a best practice for managing the Valid To date for Knowledge articles?
- A. Determine the Valid To timeframe of your articles based upon the type of article and volatility of information in the article
- B. Do not set Valid To dates for Knowledge Articles
- C. Leave the Valid To dates to the default value of 2020-01-01
- D. Allow the authors of Articles to set the Valid To date of each individual Article
Answer: A
Explanation:
Explanation
The default value for this field is set in the Dictionary to 2020-01-01. Users may manually select a new date when editing articles. However, this approach does not promote consistency for effective article management.
Consider setting the Valid to date as part of the publish Knowledge function in the KBWorkflow Script Include. If the Valid to date depends on the type of article (e.g. Policy or Support article), a copy of the Publishing workflow may be created with a branch for each article type/ category. (Since categories may be different for each Knowledge Base, this would not be appropriate to include in the Script Include logic.)
NEW QUESTION 105
How do you make an article visible in the featured content section?
- A. Add a new record to "Knowledge Base Featured" table.
- B. Add the article to the featured content related list in a knowledge base.
- C. Select the Featured check box in the article.
- D. Add a new record to the "Featured Content" table.
Answer: B
NEW QUESTION 106
Which of the following statements is true regarding conflict detection for change requests?
- A. All the mentioned statements are true.
- B. There is a scheduled job to update conflicts that runs on a periodic basis.
- C. Conflict detection is executed every time an active change request is updated.
- D. Conflict detection can be run manually.
Answer: A
NEW QUESTION 107
What happens when "Communicate Workaround" is clicked in problem form?
- A. Workaround is copied to comments of all incidents that are linked to the problem except incidents with state
"On Hold". - B. Workaround is copied to comments of all incidents that are linked to the problem where the incidents' states are "On Hold".
- C. Workaround is copied to comments of all incidents that are linked to the problem.
- D. Workaround is copied to comments of all incidents that are linked to the problem where the incidents' states are "On Hold" and the On Hold reason is "Awaiting Problem".
Answer: C
Explanation:
This behavior has changed in New York release and now the workaround is copied to all linked incidents, not only those with state equals to On Hold.
NEW QUESTION 108
On a service catalog item, a customer has a requirement that the start_date is before the end_date.
Which approach is recommended to satisfy this requirement?
- A. Create a Catalog Client Script that triggers on Submit of the Item
- B. Create a Catalog Client UI Policy that triggers on Load of the Item
- C. Create a Validation Script and associate it to the item
- D. Create a Business Rule that runs on Insert or Update of the Item
Answer: A
NEW QUESTION 109
How are Additional Comments and Work Notes intended to be used in notifications?
- A. Additional Comments - communicate with end users; Work Notes - communicate with IT staff
- B. ServiceNow merely offers both so customers may choose whether to use one, both, or neither
- C. Additional Comments - communicate with IT staff and end users; Work Notes - system generated log of updates
- D. Additional Comments - communicate with IT staff; Work Notes - communicate with end users
Answer: A
Explanation:
Explanation
set Additional comments (Customer visible)
NEW QUESTION 110
Which of the following can be used to standardize the body of Outbound email notifications?
- A. Inbound Action
- B. Email Templates
- C. Variable sets
- D. Email Client
Answer: B
NEW QUESTION 111
Which one of the following is NOT included in foundation data?
- A. Companies
- B. Assets
- C. Groups
- D. Locations
Answer: B
Explanation:
Assets are considered configuration items, not foundation data.
NEW QUESTION 112
Which module is used to view a list of Knowledge Bases?
- A. Knowledge > Administration > Knowledge Bases
- B. Knowledge Base > All
- C. Knowledge Base > Administration > All
- D. Knowledge > Knowledge Bases > All
Answer: A
NEW QUESTION 113
A sales manager wants to edit the opportunities owned by the sales team. The manager does NOT have Edit access to the Opportunity object.
What is a recommended solution?
- A. Create a permission set for Opportunity Edit and associate it to the user record.
- B. Change the opportunity's organization-wide default setting to Public Read/Write.
- C. Enable team selling on the Opportunity object to grant Read/Write access.
- D. Redefine the role hierarchy by enabling "grant access using hierarchies."
Answer: A
NEW QUESTION 114
One of the features in ServiceNow ITSM is to keep monitoring configuration items and identify recurring issues.
- A. False
- B. True
Answer: B
NEW QUESTION 115
When viewed through a Service Portal, Service Catalog Items may be formatted with a maximum of two columns.
- A. False
- B. True
Answer: B
Explanation:
Explanation
Limitations for Service Portals
* Formatters may contain a maximum of 2 columns.
* Variable Sets with formatters may contain a maximum of 2 columns.
* Widgets should be used instead of Macros and Macros with Labels.
* UI Pages are not supported
NEW QUESTION 116
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