Experience-Cloud-Consultant by Salesforce Actual Free Exam Questions And Answers [UPDATED 2024]
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Salesforce Experience-Cloud-Consultant Certification Exam is a professional exam that assesses the knowledge and skills of individuals in the field of Salesforce Experience Cloud. Experience-Cloud-Consultant exam is designed to test the candidate's knowledge of the Salesforce Experience Cloud, including its features, capabilities, and best practices.
NEW QUESTION # 82
Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service?
Choose 3 answers
- A. Case Type by Issue
- B. Number of lead records created
- C. Average Handle Time compared to Bot Session Time
- D. CSAT (Customer Satisfaction score)
- E. Case deflection
Answer: C,D,E
NEW QUESTION # 83
Ursa Major Solar created a public knowledge base where both authenticated customers and unauthenticated guest users can view Known articles as a self-service option to troubleshoot issues.
When creating a Knowledge article, which checkbox should be selected so that all users can view the articles?
- A. Visible to Partner
- B. Visible to Public Knowledge Base
- C. Visible to Customer
- D. Visible to Anyone
Answer: B
Explanation:
To make a Knowledge article visible to both authenticated customers and unauthenticated guest users on the public knowledge base, you need to select the Visible to Public Knowledge Base checkbox when creating the article. This will allow you to share the article with public users on your site. You can also select other visibility options, such as Visible to Customer or Visible to Partner, if you want to share the article with other channels.
NEW QUESTION # 84
Ursa Major Solar would like to expose the custom object SolarPanels to its customer portal. This particular object contains 150 fields, and a majority of the fields are technical codes and internal information.
How should the administrator limit the fields available in the customer portal?
- A. Create a page variation for the customer portal to hide unwanted fields.
- B. Utilize CSS overrides to hide unwanted fields.
- C. Use Field-Level Security to remove access to the unwanted fields.
- D. Utilize the Developer Console with coding to hide unwanted fields.
Answer: C
Explanation:
To limit the fields available in the customer portal, the administrator should use Field-Level Security to remove access to the unwanted fields. Field-Level Security is a feature that allows the administrator to control the visibility and editability of fields for different profiles and permission sets. The administrator can use Field-Level Security to hide or make read-only the technical codes and internal information fields for the customer portal profile or permission set.
NEW QUESTION # 85
What does a system administrator need to do when creating Experience Cloud users?
- A. Add user to an account asa contact record.
- B. Click the "Log In to Site as User" button.
- C. Assign Partner Community Plus license to the user.
- D. Add user to an account as a user record.
Answer: A
NEW QUESTION # 86
Get Cloudy Consulting is implementing an equity management solution for one of its financial clients. The solution will enable the external independent financial researchers to collaborate with internal portfolio control staff in a private Chatter group.
What should the Experience Cloud consultant recommend to meet the requirements for both personas?
- A. Create a portal for external researchers and give internal staff access to the portal.
- B. Give external researchers and internal staff access to the mam org.
- C. Create a portal for external researchers and create an app for internal staff.
- D. Create a portal for external researchers and give internal staff access to the main org.
Answer: D
NEW QUESTION # 87
How can Sharing Sets be used to share records with Customer Community users?
- A. Create one Sharing Set and use a Sharing Rule to share records with users in the Sharing Set.
- B. Create one Sharing Set, select the 'All Objects options for the Sharing Set, and add the Customer Community profiles to the Sharing Set.
- C. Create one Sharing Set and add the objects to share in the Sharing Set.
- D. Create one Set per object and add the Customer Community profiles to each Sharing Set.
Answer: C
Explanation:
To share records with Customer Community users using Sharing Sets, you should create one Sharing Set and add the objects to share in the Sharing Set. A Sharing Set is a feature that allows you to share records with Customer Community users based on common account or contact fields. For example, you can share records with users who have the same account ID or contact ID as the record owner. To use Sharing Sets, you need to create one Sharing Set and add the objects that you want to share in the Sharing Set. You can then define the access level and criteria for each object.
NEW QUESTION # 88
Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered.
Which functionality would allow questions to get internal visibility?
- A. Limit the number of questions posted per day.
- B. Create moderators for each topic.
- C. Tell users to submit a case for unanswered questions.
- D. Enable Escalate to Case.
Answer: D
NEW QUESTION # 89
Universal Containers is implementing a Partner Community.
Which sharing setting would allow users to collaborate with their peers who work for the same partner firm, but not with any users outside of their firm?
- A. Community User Visibility
- B. Chatter Group Member Visibility
- C. Portal User Visibility
- D. Site User Visibility
Answer: A
NEW QUESTION # 90
By defining roles, permission sets, or profiles, Knowledge article visibility can be controlled by using which functionality?
- A. Content Management
- B. Org-Wide Defaults
- C. Automatic Topic Assignment
- D. Data Category Visibility
Answer: D
Explanation:
Data Category Visibility allows you to control which Knowledge articles are visible to which users based on data categories and user roles, permission sets, or profiles. You can assign data category visibility at different levels, such as the org-wide default, the role hierarchy, or the permission set.
NEW QUESTION # 91
Northern Trail Qutfitters (NTO) would like to create a public Knowledge base for the general public to be able to view articles, manuals, and FAQs.
Which template should NTO select when building its site?
- A. Customer Service
- B. Partner Central
- C. Help Center
- D. Customer Account Portal
Answer: C
Explanation:
To create a public Knowledge base, NTO should select the Help Center template when building its site. The Help Center template is designed for creating self-service communities where users can find answers to common questions, access articles and FAQs, and contact support agents if needed. The Help Center template also supports multiple languages, mobile devices, and branding customization.
NEW QUESTION # 92
The system administrator at Cloud Kicks (CK) has deactivated their Experience Cloud site to do some maintenance and cleanup.
How should the administrator ensure that CK custorners do NOT receive a welcome email when the site is once again active?
- A. Use Data Loader to remove all members' email addresses.
- B. Disable the Send welcome email checkbox for the site.
- C. Use the new Service Not Available (SNA) feature.
- D. Remove all profiles from the site's membership and add them again after the site is activated.
Answer: B
Explanation:
To ensure that customers do not receive a welcome email when the site is once again active, the administrator should disable the Send welcome email checkbox for the site. This will prevent the site from sending an email to existing members when the site is activated. The administrator can disable the Send welcome email checkbox in the Administration section of Experience Builder.
NEW QUESTION # 93
Universal Containers (UC) maintains multiple customer experiences, but only one profile for No customer has access to more than one experience Which two steps should the UC admin taka to grant access to each customer?
Choose 2 answers
- A. Create a permission Set
- B. Select the profile for a given experience
- C. Edit the applicable user profile
- D. Select a permission pot for a given experience
Answer: B,D
Explanation:
Two steps that the UC admin should take to grant access to each customer are B and C. To grant access to an Experience Cloud site, you need to assign a license type, a profile, and a permission set to each user. A license type determines what features and functionality a user can access on the site. A profile determines what objects and fields a user can see and edit on the site. A permission set determines what additional permissions and settings a user can have on the site. To assign a profile and a permission set for a given experience, you need to select them from the drop-down menus in the Admin Workspace of your Experience Builder tool.
NEW QUESTION # 94
Northern Trail Outfitters (NTO) offers a new product that is different in North America, EMEA, and Asia Pacific regions, Pages have been created and publish for this product. The site manager has applied criteria to ensure visibility for these product are applied as per the requirement for each region. NTO further wants to control the users who see a specific page of this product settings its visibility.
Which three visibility options available in Experience Cloud?
Choose 3 answers
- A. Default
- B. Audience
- C. Visible
- D. Personal
- E. None
Answer: A,B,E
NEW QUESTION # 95
Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B?C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B?C business wants to enable self-registration on the portal so customers can create their own user accounts.
What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts In Salesforce?
- A. A Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is By default a person account.
- B. Create a custom self-registration page and Apex handler that creates a person account for each user self-registering on the portal.
- C. Use the standard self registration configuration under Experience Workspace and leave the default Account field empty.
- D. Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user.
Answer: B
Explanation:
To capture the new users self-registering on the B2C site as person accounts in Salesforce, UC should create a custom self-registration page and Apex handler that creates a person account for each user. A custom self-registration page allows UC to customize the look and feel, fields, and logic of the self-registration process. An Apex handler is a class that implements the Auth.RegistrationHandler interface and defines the logic for creating a user and an account. UC can use an Apex handler to create a person account for each user based on the information they provide on the self-registration page.
NEW QUESTION # 96
As a pilot. Ursa Major Solar's customers from California wore assigned to a page variation for the Home page so that the layout looks slightly different than for customers from other states. The page variation uses a Rich Content Editor component assigned solely to Platinum customers.
Who will be able to view the Rich Content Editor component?
- A. All customers from California
- B. All Platinum customers
- C. All customers
- D. All Platinum customers from California
Answer: D
Explanation:
The Rich Content Editor component will be visible to all Platinum customers from California. This is because UMS has assigned the component solely to Platinum customers using Audience Targeting, which is a feature that allows UMS to display different content to different audiences based on criteria such as profile, location, domain, or user. UMS has also assigned the page variation for the Home page to customers from California using Page Variations, which is a feature that allows UMS to create different versions of a page and assign them to different audiences based on criteria such as record type, field value, or ownership.
NEW QUESTION # 97
Northern Trail Outfitters (NTO) is planning to create an HR desk for its employees. The Technology team recommend using Experience Cloud to build the HR help desk app.
What should NTO consider when building the HR desk app?
- A. HR user profile is only available in Employee Cloud with Employee permission set license.
- B. In order to protect employee privacy, the HR help desk app should be created in a different org than the main org.
- C. In order to leverage organizational structure, the HR help app must be created in the main org.
- D. HR user profile is only available in Enterprise and Performance Editions with HR permission set license.
Answer: C
NEW QUESTION # 98
Ursa Major Solar (UM5) is evaluating Salesforce Partner Relationship Management (PRM) to help improve its current channel sales performance.
In which two ways can Salesforce PRM help UMS accelerate channel sales?
Choose 2 answers
- A. Enable partner lead routing
- B. Automate partner entitlement assignment in Channel Sales teams
- C. Use partner tiering in channel sales hierarchy
- D. Extend automated quoting capabilities to partners
Answer: A,D
NEW QUESTION # 99
A consultant needs to leverage ExperienceBundle for a deployment but is unable to view it.
What is the most likely cause for this issue?
- A. The experience has not yet been published.
- B. The "Enable ExperienceBundle Metadata API" setting needs to be checked.
- C. A change set containing the Network needs to be deployed.
- D. A custom Experience template needs to be created.
Answer: B
NEW QUESTION # 100
Ursa Major Solar wants to give customers the ability to add authorized users to view usage, billing, and payment history.
Which permission should be granted to customers to add authorized users?
- A. Modify All for Usage, Billing, and Payment History
- B. Delegated External User Administrator
- C. View Content in Portals
- D. View and Manage Users
Answer: B
Explanation:
To give customers the ability to add authorized users to view usage, billing, and payment history, UMS should grant Delegated External User Administrator permission to customers. Delegated External User Administrator is a permission that allows customers to create new users or reset passwords for other customers in their own account. UMS can use Delegated External User Administration, which is a feature that allows UMS to assign specific users as delegated administrators who can manage external users in their own accounts.
NEW QUESTION # 101
The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.
What could be two reasons for this failure?
Choose 2 answers
- A. Contact records have not been created.
- B. The portal role record has not been created.
- C. The portal profile record has not been created.
- D. User records are missing. Penal & Pep ore
Answer: A,B
NEW QUESTION # 102
Universal Containers (UC) updates its Salesforce CMS content often to meet the needs of its customers. The site builder wants to use a template with out-of-the-box components that dynamically update the CMS content on its Experience Cloud site.
Which template should the site builder use?
- A. Customer Service
- B. Build Your Own (Aura)
- C. Salesforce Tabs + Visualforce
- D. Build Your Own (LWR)
Answer: D
Explanation:
This template allows CK to use out-of-the-box components that dynamically update the CMS content on its Experience Cloud site. Build Your Own (LWR) is a template that uses Lightning Web Components (LWC) to create fast and responsive pages. It also supports Salesforce CMS Connect, which allows CK to display CMS content from any CMS source on its site.
NEW QUESTION # 103
Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system. Sometimes, third-party agents have to create cases on behalf of UMS customers.
Which user licenses should the implementation practitioner recommend for third-party staff?
- A. Customer Community Plus
- B. Customer Identity
- C. Customer Community
- D. Partner Community
Answer: D
Explanation:
This license type allows third-party staff to access cases, leads, opportunities, contracts, and custom objects on behalf of UMS customers. Partner Community users can also create cases from questions, escalate questions to cases, and view Knowledge articles. Partner Community users cannot access quotes or reports and dashboards.
NEW QUESTION # 104
Universal Containers is looking to build a new self-service site. Users will post questions, read Knowledge articles, and view case reports, users will not be registering deals or participating in any other sales activity.
Which external user license meets these requirements?
- A. External Community Plus
- B. External Identity
- C. Authenticated Service Site User
- D. Customer Community Plus
Answer: D
NEW QUESTION # 105
Cloud Kicks wants to allow site users to tag site content with custom tags or member-created topics.
Which two permissions must be enabled for site users in Setup to accomplish this?
Choose 2 answers
- A. Member Can Access Topics
- B. Assign Topics
- C. Tags Allowed
- D. Create Topics
Answer: A,D
Explanation:
To allow site users to tag site content with custom tags or member-created topics, you need to enable two permissions for site users in Setup:
Create Topics. This permission allows users to create new topics and assign them to content, such as posts, files, or articles. Users can also edit or delete the topics they created.
Member Can Access Topics. This permission allows users to access the topic management features on the site, such as viewing, following, or unfollowing topics. Users can also see the topics assigned to content and filter content by topics.
NEW QUESTION # 106
Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered.
Which functionality would allow questions to get internal visibility?
- A. Limit the number of questions posted per day.
- B. Create moderators for each topic.
- C. Tell users to submit a case for unanswered questions.
- D. Enable Escalate to Case.
Answer: D
Explanation:
This functionality allows UMS to create a case from a question that has not received a response or has received an unsatisfactory response. UMS can enable this functionality from Experience Builder settings and specify the criteria for escalating a question, such as the number of days without a reply or the number of downvotes. UMS can also assign a queue or an owner for the escalated cases and notify them by email.
NEW QUESTION # 107
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Salesforce Experience-Cloud-Consultant Exam is designed for professionals who have experience in implementing Salesforce Experience Cloud solutions. Experience-Cloud-Consultant exam aims to test the candidate's knowledge in designing, configuring, and managing a Salesforce Experience Cloud solution that meets the specific needs of their clients. Experience-Cloud-Consultant exam also ensures that the candidate has a thorough understanding of Salesforce's best practices, customization options, and troubleshooting techniques.
Salesforce Experience-Cloud-Consultant (Salesforce Certified Experience Cloud Consultant) Exam is designed to test your knowledge and skills in building and implementing solutions in Salesforce Experience Cloud. As a Salesforce Certified Experience Cloud Consultant, you will be able to design and implement custom solutions for clients in a variety of industries, helping them to improve their customer engagement and overall experience.
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