Pegasystems PEGAPCDC87V1 Test Engine Practice Test Questions, Exam Dumps
100% Free PEGAPCDC87V1 Daily Practice Exam With 165 Questions
NEW QUESTION 70
U + Bank, a retail bank, has applied business weight to their credit card offers to manually nudge the offers.
The bank analyzes the effect of the change in Scenario Planner. The following image shows the projected reach and responses of the cards in the comparison mode. How many customers are likely to accept the Standard card?
- A. 14 (21-7)
- B. 0
- C. 79 (115-36)
- D. 1
Answer: B
NEW QUESTION 71
MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what do you configure to select the best offer from both groups based on customer behavior?
- A. Ensure that the propensity is enabled in Arbitration tab.
- B. Create a prioritization decision strategy at the Group-level.
- C. Enable an action value in the prioritization formula.
- D. Create an adaptive model rule at the Issue-level.
Answer: D
NEW QUESTION 72
DRAG DROP
You are a strategy designer on a next-best-action project and are responsible for designing
and implementing decision strategies.
Select each component on the left and drag it to the correct requirement on the right.
Answer:
Explanation:
NEW QUESTION 73
Next-Best-Action ensures that communication between the business and the customer is__________ and
__________ (Choose Two)
- A. timely
- B. uniform and generic
- C. contextual
- D. free of jargon
Answer: A,C
NEW QUESTION 74
U+ Bank, a retail bank, wants to begin promoting credit card offers via email to qualified customers. The business would like to ensure that the outbound run always uses the latest customer information.
What do you configure to implement this requirement?
- A. Trigger an external ETL (Extract-Transform-Load) process
- B. Select Refresh the audience
- C. Select different audience sample with similar profile
- D. Run the starting population segment daily
Answer: B
NEW QUESTION 75
In a call-center application that receives Next-Best-Actions from Pega Customer Decision Hub, the customer service representative (CSR) is _________.
- A. guided on the next important conversation to have with the customer
- B. always expected to sell a product or service irrespective of the customer's call intent
- C. expected to improvise based on some basic customer information displayed on screen
- D. forced to follow a strict path of recommended steps, from which the CSR cannot deviate
Answer: A
NEW QUESTION 76
What is the name of the property that is automatically recomputed for each decision component?
- A. Rank
- B. Propensity
- C. Order
- D. Priority
Answer: A
NEW QUESTION 77
U+ Bank, a retail bank, is currently presenting a cashback offer on its website. Currently, only the customers who satisfy the following engagement policy conditions receive the cashback offer.
While continuing cross-selling on the web, the bank now wants to present the cashback offer through a new channel, SMS. The bank also wants to update the suitability condition by lowering the threshold of the debt-to-income ratio from 48 to 45 As business user, what are the two tasks that you define to update the cashback offer? (Chose Two)
- A. Remove existing treatment
- B. Add a new treatment
- C. Edit the action details
- D. Edit the engagement policy
- E. Edit an existing treatment
Answer: B,D
NEW QUESTION 78
U+ Bank has recently implemented a cross-sell on the web microjourney and is satisfied with the results. The bank now wants these Next-Best-Action recommendations to be delivered via outbound communication channels. Select two outbound channels that U+ bank can use to deliver Next-Best-Action recommendations.
(Choose Two).
- A. SMS
- B. Mobile application
- C. Email
- D. Contact Center
- E. Google
Answer: A,C
NEW QUESTION 79
Aggregation components provide the ability to________________.
- A. filter actions based on priority and relevance
- B. set a text value to a strategy property
- C. make calculations based upon a list of actions
- D. choose between actions
Answer: C
NEW QUESTION 80
For a limited time period, a bank wants to avoid sending promotional emails related to credit card offers to a customer if they have already received one. Which rule do you need to define to implement this business requirement?
- A. Volume constraints
- B. Customer contact limits
- C. Suppression policy
- D. Applicability rules
Answer: C
NEW QUESTION 81
A bank wants to sell more mortgages in the fourth quarter and is willing to offer mortgages even in situations where a credit card may have created more value. Which arbitration factor do you configure to implement this requirement?
- A. Applicability
- B. Suitability
- C. Eligibility
- D. Business levers
Answer: D
NEW QUESTION 82
Myco, a telecom company, uses Pega Customer Decision Hub to present offers to qualified customers. The business recently decided to send offer messages through the email channel. The Design department has designed an email treatment which includes dynamic placeholders.
As a decisioning consultant, what do you use in order to test the visualization and the rendering of the email content, including replacing of the placeholders with customer information?
- A. preview section from the email content editor
- B. a list of customer email addresses from the Test Message tab
- C. schedule an outbound run with a limited number of customers
- D. a seed list from the Test Message tab
Answer: D
NEW QUESTION 83
A bank has been running traditional marketing campaigns for many years. One such campaign sends an offer email to qualified customers on day one. On day five, the bank presents a similar offer if the first email is ignored.
If you re-implement this requirement by using the always-on outbound customer engagement paradigm, how do you approach this scenario?
- A. Create an action with a flow that contains two send Email shapes, one for each email. Set appropriate wait times between the shapes
- B. Configure the primary schedule to run daily and let the artificial intelligence (AI) choose the best action based on engagement policies
- C. Configure a primary schedule for the original offer email and setup an ad-hoc schedule to send the second email
- D. Create two segments to identify the target audience for each of the two offer emails: day one, and day five. Set up two schedules per day for the two segments
Answer: B
NEW QUESTION 84
U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.
Using the decision table, which label is returned for a customer with a credit score of 240 and an average balance 35000?
- A. Fair
- B. Very Poor
- C. Good
- D. Poor
Answer: A
NEW QUESTION 85
MyCo, a telco, wants to offer a Fiber Optic Cable package only to customers who live in towns that have fiber optic cable available. Which engagement policy condition best suits this requirement?
- A. Suitability
- B. Eligibility
- C. Applicability
Answer: C
NEW QUESTION 86
To reference a customer property in a strategy, you need to prefix the property name with the keyword______________.
- A. "Customer."
- B. "Data."
- C. No prefix. Use directly the property name.
- D. '' .''
Answer: A
NEW QUESTION 87
Reference module: Defining an action for outbound
Which statement is true about email treatments?
- A. You can personalize the email subject, for example, Dear <customer name>
- B. When you design emails using external tools, you cannot include Pega-specific personalization tags
- C. When you use a seed list to test an email, the personalization attributes do not appear in the received email
- D. You must always embed the images in the email
Answer: A
NEW QUESTION 88
Myco, a telecommunications company, has introduced new data plans for students. The company wants to present offers to customers based on the responses of a test group that already received the offer. Which arbitration factor do you configure to implement this requirement?
- A. Action value
- B. Business levers
- C. Propensity
- D. Context weighting
Answer: C
NEW QUESTION 89
The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe.
The details of the shoes are provided in the following table:
According to the decision strategy, what is the output of component in the blank space highlighted in red?
- A. Reebok, Puma, Adidas, Nike
- B. Reebok
- C. Nike, Adidas, Puma, Reebok
- D. Nike
Answer: B
NEW QUESTION 90
A telco wants to add a contact policy that will suppress an action for 30 days if it was rejected twice in any channel in the last 15 days. How do you define the suppression rule for the contact policy?
- A. Suppress a group of actions for 30 days if there are 2 rejects in the web channel in the last 15 days
- B. Suppress an action for 30 days if there are 2 rejects for any channel in the last 15 days
- C. Suppress a group of actions for 30 days if there are 2 rejects for any channel in the last 15 days
- D. Suppress an action for 30 days if there are 2 rejects in the web channel in the last 15 days
Answer: B
NEW QUESTION 91
Reference module: Testing engagement policy conditions using audience simulation.
U+ Bank, a retail bank, recently implemented a project in which credit card offers are presented to qualified customers when the customers log in to the web self-service portal. The bank now plans to amend its engagement policy conditions. As a Decisioning Consultant, which simulation do you run to check if the conditions are too broad or narrow for your requirements?
- A. Audience simulation
- B. Ethical Bias Check
- C. Pega Scenario Planner
- D. Persona Testing
- E. A
Answer: E
NEW QUESTION 92
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