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IBM Information Management Front End Tools and Processes Sample Questions:

1. Patches and fixes require instructions to ensure that the correct installation procedures are followed. Where are these instructions available?

A) contact the engineer who created the patch
B) PATCH file within the patch or fix download
C) the README file contained in the patch/fix download
D) the product set information database

2. What is the total time a OneTeam Severity 1 PMR should be worked before passing to the BackEnd?

A) 3 business days
B) 4 hours
C) 5 business days
D) 1 hour

3. Which action must be done by a FrontEnd (FE) engineer in order to requeue a PMR to the BackEnd (BE) queue using CCWIN?

A) Fill in the "NEXT QUEUE" field with the FE feedback queue.
B) Increase the AQS set level up to 6.
C) E-mail BE notifying them of the upcoming customer PMR.
D) Contact BE by phone or using Sametime chat.

4. What are three services that Passport Advantage offers to IBM entitled customers?

A) immediate response to technical calls
B) software upgrades
C) downloads
D) licensing
E) on-site 24x7 support
F) order new hardware

Solutions: