Oracle 1Z0-1064-26 : Oracle Fusion Service 2026 Implementation Professional

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Exam Code: 1Z0-1064-26

Exam Name: Oracle Fusion Service 2026 Implementation Professional

Updated: Aug 16, 2026

Q & A: 79 Questions and Answers

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Oracle 1Z0-1064-26 Exam Syllabus Topics:
SectionObjectives
Topic 1: Integrations and Extensions- Integration capabilities
  • 1. REST APIs and integration flows
    • 2. Third-party system integration
      Topic 2: Service Request Management- Case and ticket handling
      • 1. Creation, routing, and assignment rules
        • 2. SLAs and escalation management
          - Customer interaction handling
          • 1. Communication templates and notifications
            • 2. Omnichannel support processes
              Topic 3: Oracle Fusion Service Overview- Core Service Architecture
              • 1. Fusion Service data model and components
                • 2. Service request lifecycle management
                  - Service Configuration Basics
                  • 1. Basic setup and administration
                    • 2. Security roles and access control
                      Topic 4: Field Service and Dispatch- Field service operations
                      • 1. Scheduling and dispatch rules
                        • 2. Work order management
                          Topic 5: Reporting and Analytics- Service analytics
                          • 1. Operational reporting
                            • 2. Dashboards and KPIs
                              Topic 6: Knowledge Management- Knowledge articles
                              • 1. Search and recommendation usage
                                • 2. Creation and lifecycle management
                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions:

                                  1. Select three correct limits and restrictions when importing data from a file.

                                  A) Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
                                  B) If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
                                  C) By default, the import starts immediately after it is activated.
                                  D) Both create and update operations are available for imported records.
                                  E) The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.


                                  2. Which four actions does the REST API for Service Requests (SRs) allow?

                                  A) Create SR
                                  B) Delete SR by SR title
                                  C) Delete SR by SR number
                                  D) Update SR milestone
                                  E) Update SR assignee


                                  3. You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
                                  Standard text appended:
                                  "Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {# #SR0000003056# #}" Which statement is true?

                                  A) You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
                                  B) You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
                                  C) You have to edit the e-mail template and add HTML code to customize the standard text section.
                                  D) You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.


                                  4. Select the correct procedure to enable the Audit History tab for Service Requests.

                                  A) Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.
                                  B) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
                                  C) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
                                  D) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.


                                  5. You are creating or editing a SmartText entry. Which four options can you insert into the entry?

                                  A) Tables
                                  B) Images
                                  C) Text
                                  D) Other SmartText entries
                                  E) URLs
                                  F) Variables


                                  Solutions:

                                  Question # 1
                                  Answer: A,C,D
                                  Question # 2
                                  Answer: A,C,D,E
                                  Question # 3
                                  Answer: D
                                  Question # 4
                                  Answer: C
                                  Question # 5
                                  Answer: A,C,D,F

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