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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Your customer has asked you to create a report that will need to be sent to the executive management. None of the recipients of this report has access to the system, and the same monthly report needs to be delivered toall recipients. The management team changes frequently, and your customer does not want to alter the report schedule after configuration.
Which two steps must be taken after creating the report?

A) Create a schedule record for the report.
B) Upgrade the permissions for the report toinclude the executive team.
C) Send a notification to the executive team that the report is available.
D) Create andadd the distribution list to the schedule.
E) Set up staff accounts for the executive team.
F) Create a dashboard for the report.

2. A company wantsto include the company logo and contact details in its outbound email communications.
Where should this be configured?

A) Admin HTML Editor
B) Contact HTML Editor
C) Global template
D) Quote template

3. Which is an invalid data type?

A) Float
B) Text area
C) Integer
D) Date/time
E) Text field
F) Radio
G) Menu

4. In your company, Oracle Service Cloud has workspaces where there aremultiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?

A) Utilizing workflows and splitting functionality into more than one workspace
B) Removing fields in the workspaces
C) Placing objects on different tabs and splitting the loading across multiple tabs
D) Creating multiple workspaces per business function and assigning to different profiles

5. Which two statements are true about safe mode in relation to add-ins?

A) It is a profile setting that must be enabled for a profile.
B) It allows an agent desktop to log in to the application with local add-in files.
C) It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.
D) It is a setting that must be enabled at the interface level.
E) It allows an agent desktop to log in to the application without any add-ins.

Solutions: