Oracle B2C Service Integration and Development 2021 Implementation Essentials : 1Z0-1034-21

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Exam Code: 1Z0-1034-21

Exam Name: Oracle B2C Service Integration and Development 2021 Implementation Essentials

Updated: Jul 23, 2026

Q & A: 56 Questions and Answers

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Oracle 1Z0-1034-21 Exam Syllabus Topics:
SectionObjectives
Topic 1: B2C Service Architecture and Fundamentals- Oracle B2C Service (Service Cloud) architecture overview
  • 1. Core components and data model
    • 2. Agent Desktop and administrative interfaces
      Topic 2: Integration Concepts- Integration approaches
      • 1. REST and SOAP web services
        • 2. Middleware and third-party integration patterns
          • 3. Outbound messaging and event-driven integration
            Topic 3: Security and Access Control- Authentication and authorization
            • 1. SSO and identity integration concepts
              • 2. Roles and profiles
                Topic 4: Development and Scripting- B2C Service scripting and APIs
                • 1. Client-side and server-side extensions
                  • 2. Connect PHP / APIs usage concepts
                    • 3. RightNow Object Query Language (ROQL)
                      Topic 5: Data Management and Customization- Data objects and schema customization
                      • 1. Data relationships and constraints
                        • 2. Custom objects and fields
                          - Business rules and automation
                          • 1. Scripts and server-side logic
                            • 2. Workflows and business rules engine
                              Topic 6: Deployment and Troubleshooting- Configuration lifecycle management
                              • 1. Diagnostics and logging
                                • 2. Migration between environments
                                  Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:

                                  1. In a Widget Controller file, which is the correct way to capture the Contact ID (c_id) from the URL parameter, query the database to fetch contact details, assign contact details in the class variable, and access it in the view.php file?
                                  A)

                                  B)

                                  C)

                                  D)

                                  A) Option A
                                  B) Option D
                                  C) Option B
                                  D) Option C


                                  2. Which is the correct syntax to place a message base <otstom_msg_xnput_label) in a form inputwidget in the Oracle B2C Service customer portal?

                                  A) <rn:widget pafch="input/FormInpuf input_label="|rn:mag: CD3TOM_MSG__INPOT_IiABEL#" />
                                  B) <m:widget path="input/TextXnput [VD1] " input_label="%rn:ni3g: CUSTOM_MSG_INPUT_IiABEL%" />
                                  C) <ra:wiciget path="input/TextInput" label_input="#rn:mag: CU3TOM_M3G_INPDT_LABEL#" />
                                  D) <rn:widget path="input/PormInput" label_input="%rnimag: OT3TOM_M3G_rNPTJT_LABEL%" />


                                  3. Which API operation can be used to retrieve a list of all IncidentQueue labels and IDs configured on your Oracle B2C Service site?

                                  A) GatValuesForNamedID
                                  B) QueryObjects
                                  C) GatValuesForNamedlDHierarchy
                                  D) GetMetaData


                                  4. Which three are functions of Object Designer?

                                  A) ability to create system attributes
                                  B) ability to create custom fields
                                  C) ability to create menu-only objects
                                  D) ability to create custom objects
                                  E) ability to configure business rules for custom objects
                                  F) ability to import data


                                  5. A custom controller,ajaxCustom, has a function named getData( ).
                                  What is the correct way to call the getData <) function via a URL request?

                                  A) /cc/ajaxCustom/getData
                                  B) /ci?ajaxCustom/getData
                                  C) /cc?ajaxCustom/getData
                                  D) /ci/ajaxCustom/getData


                                  Solutions:

                                  Question # 1
                                  Answer: B
                                  Question # 2
                                  Answer: A
                                  Question # 3
                                  Answer: B
                                  Question # 4
                                  Answer: A,B,E
                                  Question # 5
                                  Answer: B

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