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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Core Services
B) Application Services
C) Public Interface Services
D) Communication Services

2. How many types of Genesys Cloud Contact Center Licenses are available?

A) 3
B) 2
C) 4
D) 5

3. What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)

A) Blackberry OS
B) Android
C) EOS
D) Windows 10 mobile
E) IOS

4. Which protocol is used for transporting Digitized Audio?

A) SIP
B) UDP
C) TCP
D) RTP

5. Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)

A) SIP
B) WebRTC
C) Outbound Proxy
D) Gateway

Solutions: