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NEW QUESTION # 111
An ongoing project is on track according to project plan. However, a recent regulation change will have a major impact to the project. The project sponsor's NEXT step should be to:
- A. Perform an impact analysis and update the business case
- B. Rescope the project to remove work impacted by the regulation
- C. Seek exemption from the appropriate regulatory body
- D. Submit the project to the IT steering committee for reapproval
Answer: A
Explanation:
When a regulatory change significantly affects an ongoing project, thefirst step should be to perform an impact analysis and update the business case.This helps the organization understand how the change influences cost, timelines, compliance, and value delivery.
Only after understanding the impact should actions such as seeking reapproval, changing scope, or applying for exemptions be considered. This aligns with the principle of informed decision-making in IT governance.
Reference:
CGEIT Review Manual: Domain 3 - Benefits Realization, Change Management COBIT 2019: BAI01 (Manage Programs and Projects), EDM02 (Ensure Benefits Delivery).
NEW QUESTION # 112
Which of the following processes are covered by Service Strategy? Each correct answer represents a complete solution. Choose all that apply.
- A. IT Financial Management
- B. Supplier Management
- C. IT Architecture Management
- D. Demand Management
- E. Service Portfolio Management
Answer: A,B,D,E
NEW QUESTION # 113
An enterprise incurred penalties for noncompliance with privacy regulations. Which of the following is MOST important to ensure appropriate ownership of access controls to address this deficiency?
- A. Granting access to information based on information architecture
- B. Engaging an audit of logical access controls and related security policies
- C. Authenticating access to information assets based on roles or business rules.
- D. Implementing multi-factor authentication controls
Answer: C
NEW QUESTION # 114
Which document refers to the steps that must be taken if there is a major gap in the projected delivery quality of a service and the actual delivery?
- A. Service Quality Plan
- B. Service Level Agreement
- C. Business Service Catalogue
- D. Service Improvement Plan
Answer: D
Explanation:
Section: Volume A
NEW QUESTION # 115
Which of the following guides provides risk and value statements to help identify and validate the need to execute each control objective?
- A. IT control objectives for Basel II guide
- B. COBIT control practices guide
- C. IT control for Sarbanes Oxley guide
- D. IT assurance guide
Answer: B
Explanation:
Section: Volume C
NEW QUESTION # 116
An enterprise's board of directors has determined that IT is not sufficiently supporting its corporate objectives, and has established a committee to address this problem. Which of the following should be the committees FIRST action?
- A. Specify IT human resource performance measures.
- B. Create an IT strategic plan.
- C. Implement a continuous improvement plan.
- D. Develop a service level management plan.
Answer: B
NEW QUESTION # 117
The board of a start-up company has directed the CIO to develop a technology resource acquisition and management policy. Which of the following should be the MOST important consideration during the development of this policy?
- A. IT staff competencies
- B. Enterprise growth plans
- C. Organizational knowledge retention
- D. Industry best practices
Answer: B
Explanation:
Enterprise growth plans should be the most important consideration during the development of a technology resource acquisition and management policy, because they define the vision, goals, and strategies of the start- up company and how technology can support them. A technology resource acquisition and management policy should align with the enterprise growth plans and ensure that the technology resources are acquired and managed in a way that enables the company to achieve its desired outcomes, such as increasing market share, enhancing customer satisfaction, improving operational efficiency, or creating innovative products or services. A technology resource acquisition and management policy should also consider the scalability, flexibility, and adaptability of the technology resources to accommodate the changing needs and demands of the company as it grows and evolves. A technology resource acquisition and management policy should also balance the costs and benefits of acquiring and managing technology resources and ensure that they deliver value to the company and its stakeholders.
References := Managing Technology as a Business Strategy, A Complete Guide To Strategic Technology Planning, Policy on IT Acquisition Strategies and Planning Under FITARA
NEW QUESTION # 118
An enterprise is adopting a new governance framework. Of the following, the MOST effective method to help ensure that key activities are performed by appropriate resources is through the use of:
- A. a work breakdown structure.
- B. an organizational breakdown structure.
- C. a RACI chart.
Answer: C
Explanation:
A RACI chart is a matrix that defines the roles and responsibilities of different stakeholders in a project or process. RACI stands for Responsible, Accountable, Consulted and Informed. A RACI chart can help ensure that key activities are performed by appropriate resources by clarifying who is responsible for doing the work, who is accountable for the outcome, who needs to be consulted for input or feedback, and who needs to be informed of the progress or results. References: ISACA, Reporting Cybersecurity Risk to the Board of Directors, page 8.
NEW QUESTION # 119
Which of the following should IT governance mandate before any transition of data from a legacy system to a new technology platform?
- A. Data conversion is performed in a test environment to confirm correctness
- B. Control totals of key transaction values are matched with data converted for migration.
- C. Data conversion has documented approvals from business process data owners.
- D. A crisis management plan has been approved by the IT steering committee
Answer: C
Explanation:
Data conversion is the process of transforming data from one format or system to another. It is a critical activity in any data migration or integration project, as it affects the quality, accuracy, and usability of the data. Therefore, IT governance should mandate that data conversion has documented approvals from business process data owners, who are the stakeholders responsible for defining and maintaining the data requirements, standards, and quality for their respective business processes. This ensures that the data conversion meets the business needs and expectations, as well as complies with the relevant policies and regulations. References:
CGEIT Review Manual 2021, Chapter 4: Resource Optimization, Section 4.2: Data Management, page 1651 CGEIT Review Questions, Answers & Explanations Manual 2021, Question 10, page 252 Data Conversion: Definition, Best Practices, and Examples3 Data Governance Roles and Responsibilities4
NEW QUESTION # 120
An enterprise is implementing a new IT governance program. Which of the following is the BEST way to increase the likelihood of its success?
- A. The CIO issues a mandate for adherence to the program.
- B. The CIO communicates why IT governance is important to the enterprise.
- C. Implementation follows an IT audit recommendation.
- D. The IT steering committee approves the implementation efforts.
Answer: B
Explanation:
The CIO communicating why IT governance is important to the enterprise is the best way to increase the likelihood of its success, as it helps to create awareness, understanding, and buy-in from the stakeholders and staff involved in the IT governance program. The CIO can also communicate the benefits, objectives, and expectations of the IT governance program, and how it aligns with the enterprise strategy and vision123.
References := CGEIT Exam Content Outline, Domain 1, Subtopic A: Governance Framework, Task 3: Ensure that stakeholder needs, conditions and options are evaluated to determine balanced, agreed-on enterprise objectives to be achieved; setting direction through prioritization and decision making; and monitoring performance and compliance against agreed-on direction and objectives.
NEW QUESTION # 121
After performing a gap analysis of IT risks and controls capability, the MOST important consideration for the associated risk responses is that they are:
- A. submitted to the audit committee.
- B. assessed for severity of impact.
- C. approved by executive management.
- D. added to the IT balanced scorecard.
Answer: B
NEW QUESTION # 122
After shifting from lease to purchase of IT infrastructure and software licenses, an enterprise has to pay for unexpected lease extensions causing significant cost overruns. The BEST direction for the IT steering committee would be to establish;
- A. an end-of-life program to remove aging infrastructure from the environment.
- B. a program to annually review financial policy on overruns.
- C. budget cuts to compensate for the cost overruns.
- D. a policy to consider total cost of ownership (TCO) in investment decisions.
Answer: D
Explanation:
Total cost of ownership (TCO) is the purchase price of an asset plus the costs of operation over its lifespan1. TCO includes hardware and software acquisition, management and support, communications, end-user expenses and the opportunity cost of downtime, training and other productivity losses2. By considering TCO in investment decisions, an enterprise can avoid unexpected costs and optimize the value of its IT assets3. A policy to consider TCO in investment decisions can help the enterprise to plan ahead for the lease or purchase of IT infrastructure and software licenses, and avoid cost overruns due to lease extensions or other factors. Reference:= CGEIT Review Manual (Digital Version), Chapter 4: Value Optimization, Section 4.2: IT Value Delivery, Subsection 4.2.3: IT Resource Management, Page 123 CGEIT Review Manual (Print Version), Chapter 4: Value Optimization, Section 4.2: IT Value Delivery, Subsection 4.2.3: IT Resource Management, Page 123 How to Calculate Total Cost of Ownership for Software - GetApp4 Total Cost of Ownership: How It's Calculated With Example - Investopedia1
NEW QUESTION # 123
An enterprise considering implementing IT governance should FIRST develop the scope of the IT governance program and:
- A. communicate the program to stakeholders to gain consensus.
- B. acquire the resources that will be required.
- C. establish initiatives for business and managers.
- D. initiate the program using an implementation roadmap.
Answer: A
Explanation:
Communicating the program to stakeholders to gain consensus is the first step after developing the scope of the IT governance program, as it helps to ensure that the program is aligned with the enterprise goals and objectives, and that it has the support and commitment of the key parties who have an interest or influence in the IT governance. Communication also helps to overcome resistance, address concerns, and foster collaboration among the stakeholders12. References := CGEIT Exam Content Outline, Domain 1, Subtopic A:
Governance Framework, Task 3: Ensure that stakeholder needs, conditions and options are evaluated to determine balanced, agreed-on enterprise objectives to be achieved; setting direction through prioritization and decision making; and monitoring performance and compliance against agreed-on direction and objectives.
NEW QUESTION # 124
A strategic systems project was implemented several months ago. Which of the following is the BEST reference for the IT steering committee as they evaluate its level of success?
- A. The project's business case
- B. Operating metrics of the new system
- C. Stakeholder satisfaction surveys
B The project's net present value (NPV)
Answer: A
Explanation:
The best reference for the IT steering committee as they evaluate the level of success of a strategic systems project that was implemented several months ago is the project's business case. The business case is the document that outlines the rationale, objectives, benefits, costs, risks, and assumptions of the project. It also defines the expected outcomes and performance indicators that can be used to measure the project's success. By comparing the actual results of the project with the business case, the IT steering committee can determine if the project has met its intended goals, delivered its expected value, and justified its investment
NEW QUESTION # 125
An IT strategy committee wants to evaluate how well the IT department supports the business strategy. Which of the following is the BEST method for making this determination?
- A. IT balanced scorecard reporting
- B. Capability maturity assessment
- C. Customer survey analysis
- D. IT controls assurance program
Answer: A
Explanation:
The BEST method for the IT strategy committee to evaluate how well the IT department supports the business strategy is to use IT balanced scorecard reporting. An IT balanced scorecard (BSC) is a strategic management tool that translates the IT vision and mission into measurable objectives, indicators, targets, and initiatives across four perspectives: financial, customer, internal process, and learning and growth1. An IT balanced scorecard reporting is a process of collecting, analyzing, and communicating the performance data and results of the IT department based on the IT BSC framework2. An IT balanced scorecard reporting can help to:
Align the IT objectives and activities with the business strategy and expectations3 Monitor and evaluate the efficiency, effectiveness, and value of the IT department Identify the strengths, weaknesses, opportunities, and threats of the IT department Communicate and demonstrate the contribution and impact of the IT department to the business outcomes Therefore, an IT balanced scorecard reporting is the most suitable method for the IT strategy committee to assess how well the IT department supports the business strategy.
The other options are not as good as option C. While it is useful to conduct a capability maturity assessment, a customer survey analysis, or an IT controls assurance program, these are not comprehensive enough to evaluate how well the IT department supports the business strategy. They are rather focused on specific aspects of the IT department, such as its processes, services, or controls. They do not necessarily cover all four perspectives of the IT BSC framework, which provide a holistic view of the IT performance and alignment with the business strategy. Reference:= The IT Balanced Scorecard (BSC) Explained - BMC Software1 What Is a Balanced Scorecard (BSC), How Is it Used in Business?2 How to Align Your Business Strategy with Your Technology Strategy ...3 How to Measure Your Strategic Plan's Success - dummies SWOT Analysis: What It Is and When to Use It - Business News Daily How to Communicate Strategy Effectively - ClearPoint Strategy
NEW QUESTION # 126
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