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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

Question 1

A Strategy Designer at Cloud Kicks presents narrative to drive stakeholder alignment for a new product vision.
In addition to the narrative, what should the designer provide to create alignment?

A. Incentives to motivate internal stakeholders to align with the proposed future state
B. The strategic case including a breakdown of features and why they meet audience needs.
C. A roadmap to minimize miscommunication about milestones in the build process.

Question 2

Cloud Kicks (CK) has a large number of customer support requests. CX as identified a need for updated documentation as part of a new customer service design, making self-service available within the experience What should be used to measure ongoing success?

A. Decreased bounce rate on document on pages
B. Decreased number of customer cases
C. Increased number of Knowledge articles

Question 3

A strategy designer is teaching a marketing team how to use the How Might We format for challenge framing.
What is the reason the statement should sav "How might we" instead of "How will we"?

A. "Will" assumes the problem can be solved without due diligence.
B. It allows the team to explore solutions without committing to one right away.
C. Marketing teams do not have the responsibility to drive design challenges.

Question 4

The call center at Cloud Kicks (CK) is receiving higher call volumes than usual, which is leading to longer wait times for customers. CK has decided to engage a team to address this.
What should the strategy designer ask before framing the problem'?

A. What problem(s) is CK trying to solve?
B. What new technology trends exist for customer service?
C. How does a competitor solve for a similar problem?

Question 5

Cloud Kicks (CK) has just added sustainability as a corporate value. CK has assigned a strategy designer to partner with the manufacturing team to look for opportunities to improve on its sustainability goals.
What should the designer do to build and rationalize a case with this new team?

A. Analyze internal systems through the lens of environmental risk.
B. Meet with the manufacturing team and give them feasible solutions.
C. Present research on climate change to the manufacturing team

Solutions: