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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. Which of the following is NOT a benefit delivered in the context of the Case Management Solution of the 'Service' Offerings?

A) A case worker has all the information needed to improve case outcomes and optimize decisions
B) Integrated analytics help organizations understand the impact of case loads.
C) A case worker can skip the customer feedback and get directly to focus on the problem at-hand
D) Deliver case workers the solution in a fraction of time of other approaches

2. Segmentation, offer management, interaction history, real-time behavioral targeting, and contact optimization are examples of capabilities delivered as part of what?

A) Customer clustering.
B) Central decisioning.
C) Social platform.
D) Data mining.

3. Which of the following IBM software components provide analytic capabilities that can support all phases of the commerce cycle?

A) Cognos
B) Unica
C) WebSphere Commerce
D) ILOG Optimization

4. Which of the following Smarter Commerce Offerings is a core part of delivering a customer
buy-online, pick-up in store (BOPIS) capability?

A) Social Analytics.
B) Logistics Management.
C) Distributed Order Management.
D) Customer Self Service.

5. Smarter Commerce capabilities are packaged and delivered as what?

A) Middleware components requiring additional business function software.
B) Software, hardware, and services to deliver specific business process capabilities which support each phase of the commerce cycle.
C) A simple monolithic application for each phase of the commerce cycle.
D) A single, high-value, shrink-wrapped, solution for commerce.

Solutions: