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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Identify the missing word in the following sentence:
Sponsor is the role that authorizes budget for service [?].

A) management
B) value
C) consumption
D) provision

2. Which value chain activity is concerned with the availability of service components?

A) Plan
B) Deliver and support
C) Obtain/build
D) Design and transition

3. How should an organization prioritize incidents?

A) Use an agreed classification which is based on the business impact of the incident
B) Create an order of incidents based on the dates and times when they were logged
C) Assess the availability of the appropriate support team
D) Ask the user for their preferred resolution timeframe

4. Which TWO are inputs to the service value system?
1. Demand
2. Products
3. Value
4. Opportunity

A) 1 and 2
B) 3 and 4
C) 2 and 3
D) 1 and 4

5. What can help to reduce resistance to a planned improvement when applying the guiding principle 'collaborate and promote visibility'?

A) Engaging every stakeholder group in the same way, with the same communication
B) Increasing collaboration and visibility for the improvement
C) Restricting information about the improvement to essential stakeholders only
D) Involving customers after all planning has been completed

Solutions: