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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?

A) Perform
B) Implement
C) Do
D) Measure

2. Which function is responsible for the closure of an Incident record?

A) Event Management
B) Either the Service Desk or an appropriate third party engineer
C) The Service Desk only
D) Any appropriate function

3. Which of the following processes are performed by the Service Desk?
1. Capacity Management
2. Request Fulfilment
3. Demand Management
4. Incident Management

A) 2, 3 and 4 only
B) 2 and 4 only
C) 2 only
D) All of the above

4. Which of the following should be supported by technology?
1. Verification of Configuration Management System data
2. Control of user desk-tops
3. Creation and use of diagnostic scripts
4. Visibility of overall IT Service performance

A) 1, 3 and 4 only
B) 2, 3 and 4 only
C) 1, 2 and 3 only
D) All of the above

5. Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

A) Service Catalogue Management
B) Service Transition
C) Service Level Management
D) Demand Management

Solutions: