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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two methods are available as routing options in Genesys Cloud queues?
(Choose two)
Response:

A) Agent Whisper
B) Predictive Routing
C) Call Blending
D) Bullseye Routing

2. Which of the following can be used to trigger an action map?
Response:

A) Visitor behavior such as time on page or cart abandonment
B) Scheduled report generation
C) Number of outbound calls completed
D) Agent's time since last interaction

3. Which of the following is NOT a valid action in a GPE Action Map?
Response:

A) Initiate a web chat
B) Display a content offer
C) Launch a voice IVR
D) Trigger a webhook

4. Which two types of interaction data are shown to agents in the Journey Panel?
(Choose two)
Response:

A) Visitor's operating system logs
B) Page dwell times

5. Which metric in the Queue Detail View indicates how often GPR has been used to route interactions?
Response:

A) Outcome Comparison Index
B) Wait Time Threshold
C) GPR Routing Rate
D) Agent Utilization Score

Solutions: