Genesys GCP-GC-ADM日本語 : Genesys Cloud Certified Professional - Contact Center Administration (GCP-GC-ADM日本語版)

Exam Code: GCP-GC-ADM-JPN

Exam Name: Genesys Cloud Certified Professional - Contact Center Administration (GCP-GC-ADM日本語版)

Updated: Sep 08, 2026

Q & A: 62 Questions and Answers

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Certifications In Configuration Management

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Reference: https://beyond.genesys.com/explore/course/exam-genesys-cloud-certified-professional-contact-center-admin

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Genesys GCP-GC-ADM日本語 Exam Syllabus Topics:

Section	Objectives
Topic 1: Contact Center Configuration	- Queues and routing 1. Routing strategies (bullseye, preferred agent, skills-based routing) 2. Queue setup and management - Architect flows 1. Digital message flows 2. Inbound call flows
Topic 2: Integrations and Advanced Features	- External integrations 1. CRM integration overview 2. API and data integration basics
Topic 3: Genesys Cloud Platform Fundamentals	- Platform architecture and core concepts 1. Genesys Cloud regions and services 2. User roles and permissions overview
Topic 4: User and Workforce Management	- User administration 1. User provisioning and configuration 2. Skills and language assignment - Agent management 1. Presence and status management 2. Routing profiles and permissions
Topic 5: Reporting and Analytics	- Operational reporting 1. Historical reporting basics 2. Real-time dashboards
Topic 6: Recording, Quality, and Compliance	- Interaction recording 1. Recording policies and configuration - Quality management 1. Evaluation forms and scoring

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