Salesforce ADM-201 : Salesforce Certified Administrator

Exam Code: ADM-201

Exam Name: Salesforce Certified Administrator

Updated: Aug 09, 2026

Q & A: 153 Questions and Answers

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Domain 8: Data Management (10%)

Here you are required to know how to explain the considerations when updating, importing, transferring, and mass deleting data (data quality, field mapping, CSV files, record IDs, duplicate records, external IDs); define tools and use cases for managing data depending on a scenario (data import wizard and dataloader); explain the implications and capacities of data validation tools; explain various methods to backup data (dataloader, exports, export service).

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Domain 11: Desktop & Mobile Administration (3%)

Here the test takers should have competency in explaining the Salesforce Mobile App capacities as well as explaining the synchronization & installation options of Salesforce Lightning for Outlook.

Reference: https://trailhead.salesforce.com/en/academy/classes/adm201-administration-essentials-for-new-admins/

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Domain 10: Process/Workflow Automation (8%)

This domain entails such skills as defining the relevant automation solution on the basis of the workflow capabilities depending on a scenario as well as explaining the use cases and capacities for the approval process.

The Salesforce ADM-201 exam is specifically designed to check the skills of beginning admins in the deployment, basic concepts, and functionality of the Salesforce platform. Nailing this test can get you the prestigious Salesforce Certified Administrator certificate. So, if you have some 6 months of Salesforce admin experience, you’re good to go then.

Salesforce ADM-201 Exam Syllabus Topics:

Section	Weight	Objectives
Object Manager and Lightning App Builder	15%	- Object customization 1. Standard and custom objects, fields, relationships 2. Page layouts, record types, business processes - Lightning App Builder 1. Custom Lightning pages and components 2. App navigation and customization
Automation	15%	- Process Automation 1. Email alerts, field updates, tasks 2. Flow Builder, approval processes
Agentforce AI	8%	- AI capabilities 1. AI features and usage guidelines 2. Agentforce setup and configuration
Sales and Marketing Applications	10%	- Marketing tools 1. Marketing automation capabilities 2. Campaigns, campaign influence - Sales Cloud features 1. Opportunity management, stages, products, price books 2. Lead management, conversion, assignment rules
Data and Analytics Management	17%	- Data management 1. Import, update, export, mass delete, backup 2. Data validation and quality tools - Reports and dashboards 1. Report types, creation, customization 2. Dashboard components and sharing
Productivity and Collaboration	10%	- Activity management 1. Tasks, events, calendars - Chatter 1. Feeds, groups, collaboration features - Mobile and integrations 1. Salesforce Mobile App capabilities 2. AppExchange and third-party integrations
Configuration and Setup	15%	- User interface configuration 1. Navigation and global settings 2. Declarative customization options - Security and access 1. Password policies and login access 2. Profiles, permission sets, roles and sharing rules - Company settings 1. Default settings and organizational structure 2. Fiscal year, business hours, currency management
Service and Support Applications	10%	- Knowledge and Communities 1. Knowledge base setup and usage 2. Community configuration and access - Case management 1. Support processes and entitlements 2. Cases, queues, assignment rules, escalation rules

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