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Apple OS X v10.8 Troubleshooting Sample Questions:

1. Arthur has purchased a new MacBook Pro and has decided to sell his MacBook. Both Macs have OS X Mountain Lion installed and iCloud configured with Arthur's Apple ID. What privacy precaution should he be aware of before selling his MacBook?

A) He must download the iCloud device utility to remove the MacBook from his iCloud device list.
B) If he uses OS X Recovery to erase the disk the MacBook will automatically be removed from the iCloud device list.
C) While connected to the internet, he should deselect Find My Mac and sign out of iCloud to remove the MacBook from his iCloud device list.
D) He must reinstall OS X Snow Leopard before selling the MacBook to remove it from his iCloud device list.

2. Mike's iMac starts, but stops responding before it reaches the login screen. He does not have a recent backup of his data. You would like to help Mike verify the startup volume, and repair it only if necessary. What is the best way to accomplish this task?

A) Hold the shift key down to Safe Boot the iMac.
B) Start the iMac from OS X Recovery and use Terminal.
C) Start up in single-user mode and type the /sbin/fsck -fy command.
D) Start the iMac from OS X Recovery and use Disk Utility.

3. A MacBook Pro with OS X Mountain Lion installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?

A) In order to use Safari, the customer will have to restore the hard disk from a Time Machine backup.
B) Startup from a OS X Mountain Lion Install DVD and choose the Get Help Online option.
C) Startup from 05 X Recovery and choose the Get Help Online option.
D) She must first install OS X Mountain Lion on an external disk, then use Safari to search Apple Support articles.

4.
Examine the image above. Notice that the Wi-Fi status indicator is yellow. Complete the following statement about the status of the Wi-Fi service on this Mac. Wi-Fi service is __________.

A) Active and connected
B) Inactive (off)
C) Active but not connected
D) Inactive (hardware is missing)

5. You would like to copy a 4 GB file from your MacBook Pro (Retina, Mid 2012) to a co-worker's MacBook Air (Mid 2011). Both Macs have OS X Mountain Lion installed. Which method requires the least configuration?

A) Set up Bluetooth File Exchange.
B) Use an ethernet cable and enable file sharing.
C) Upload the file to an online file storage service, then download it.
D) Transfer with AirDrop.

Solutions: