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Cisco Introducing Cisco Voice and Unified Communications Administration Sample Questions:

1. An engineer is troubleshooting call quality issues between central headquarters and a remote branch location. When on an active call, the engineer watches the call statistics on the IP phone and notices that the max jitter is 100 ms.
What is the maximum amount of jitter that the engineer should set to maintain a high-quality call?

A) 10 ms
B) 5 ms
C) 30 ms
D) 50 ms

2. When someone is troubleshooting a network issue, what should be the first step acccording to troubleshooting methodolgy?

A) Document the facts.
B) Gather the facts.
C) Consider the possibilities.
D) Define the problem.

3. Refer to the exhibit.

The exhibit shows a partial screen shot for a Cisco Unified Personal Communicator device. If the username that is associated with this device is jdoe, what should the device name be?

A) The device name should be JDOEUPC.
B) The device name should be UPCCSF.
C) The device name should be UPCJDOE.
D) The device name should be JDOE.
E) The device name has no naming convention.
F) The device name should be UPCCUPC.

4. Which protocol should be enabled on a Cisco switch so that AutoQoS will be applied to recognized Cisco IP phones?

A) Inter-Switch Link
B) Cisco Discovery Protocol
C) 802.1Q
D) Transmission Control Protocol

5. Which report can be generated by using the User Reports feature of the CAR tool?

A) Malicious Call Details
B) Top N
C) FAC/CMC
D) CDR Error
E) Traffic

Solutions: