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Avaya 3000-3 Exam Syllabus Topics:

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

Question 1

An IP Office with Embedded Voicemail (EVM) has the time set using the system telephone. Each time the IP Office reboots the time changes to the wrong time. Which Windows command can be used to determine if there is a time server on the network causing the change?

A. time
B. time server
C. net time
D. get time

Question 2

An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A. The CCR Agent is not logged into the telephone.
B. All of the CCR licenses are being used.
C. The CCR Agent is in After Call Work (ACW).
D. The CCR Agent is not a CCR administrator.
E. The CCR Agent is checked on the user's telephony tab.

Question 3

A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

A. Duplicate the issue and obtain traces.
B. Test and document the results of the implemented solution.
C. Replace hardware outside warranty.
D. Research possible causes and implement a solution
E. Upgrade or downgrade the IP Office core software to fix the issue.

Question 4

An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channel ISDN line from their provider to upgrade the trunk capacity of the system. What must be added to the IP Office to make this work?

A. PR124/PR130 or PRI-U Expansion Card
B. PRI-UNI Expansion Card
C. ATM16 Expansion Module
D. VCM32

Question 5

A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status).

A. IIS
B. ContactStore
C. CCR
D. One-X Portal
E. Voicemail Pro

Solutions: