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Oracle 1Z0-1037-21 Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: Configuration and Setup | - Initial system configuration
- 1. Roles and permissions configuration
- 2. Setup of Knowledge Management application
|
| Topic 2: Knowledge Management Overview | - Core concepts of Oracle Knowledge Management
- 1. Knowledge base structure and components
- 2. Knowledge lifecycle management
|
| Topic 3: Integration and Extensibility | - Integration with Oracle CX applications
- 1. Service Cloud integration
- 2. REST APIs and extensions
|
| Topic 4: Knowledge Authoring and Content Management | - Creating and managing knowledge articles
- 1. Publishing workflows
- 2. Templates and content types
|
| Topic 5: Reporting and Analytics | - Knowledge usage analytics
- 1. Content performance metrics
- 2. Reports and dashboards
|
| Topic 6: Search and User Experience | - Knowledge search configuration
- 1. Search indexing and tuning
- 2. User-facing knowledge experience
|
Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:
1. Which five components can be used to filter the Authoring inbox? (Choose five.)
A) Rating
B) Product and Categories
C) Content Types
D) User
E) Consoleroles
F) Assignment status
G) Views
H) Locales
2. Which two statements are true about Connect Web Services? (Choose two.)
A) If there is a requirement toextend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.
B) Connect Web Services should only be used for read-only data.
C) Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.
D) Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.
3. What does the response requirement in an SLA specify?
A) the maximum number of days allowed for the resolution of an incident as per the business hours.
B) individual time limits for the initial response time and subsequent resolution asper the business hours.
C) the overall maximum time limit for the initial response and resolution for each incident.
D) initial response time limit to all customer inquiries within one business day.
4. Which two statements are true about replacement tokens? (Choose two.)
A) They enable creation and storage of complex content consisting of integrated text and images multiple times.
B) They enable re-use of content in a standardized form.
C) They enable re-use of existing content of any data type in variables.
D) They enable management of standardized content from a singleresource.
5. In Knowledge Advanced Search what is the use of the Concept feature?
A) Adding a new concept enabled Knowledge Advanced Search to return results that match only a particular word.
B) Adding a new concept enabled Knowledge Advanced Search to return results that match a particular word and its synonyms.
C) Adding a new conceptenabled Knowledge Advanced Search to return results that match a particular word, its synonyms, and its related concepts.
D) Adding a new concept enabled Knowledge Advanced Search to return results that do not match a particular word.
Solutions:
Question # 1 Answer: C,D,F,G,H | Question # 2 Answer: C,D | Question # 3 Answer: C | Question # 4 Answer: B,D | Question # 5 Answer: C |