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IBM 000-586 Exam Syllabus Topics:

IBM Case Manager V5.1 Sample Questions:

1. How is integration with ICM accomplished?

A) Using REST APIs, Java APIs, and Process Engine workflow.
B) Using REST APIs, Java APIs, ICM Client side integration, ICC Feeds, and Process Engine workflow.
C) Using REST APIs, Java APIs, ICM Client side integration, and Process Engine workflow.
D) Using ICM C++ APIs, REST APIs, Java APIs, ICM Client side integration, and Process Engine workflow.

2. There is a need for users to control case security, how could this be accomplished?

A) Changing the default security on the corresponding case folder class in the target object store.
B) Changing the page security on the Case Details page in Business Space.
C) There is no way to allow users to control the security of cases.
D) Using Marking Sets to provide user-controlled security on cases using Case Property values.

3. A customer is looking for assistance in determining a backup strategy.
Which statement is true regarding backup of the ICM solution?

A) A Hot Backup cannot be performed because Business Space prevents it.
B) A Hot Backup can be performed if the operating system is AIX.
C) A Hot Backup cannot be performed because of the difficulties of ensuring in-flight transactions.
D) A Hot Backup can be performed because ICM provides additional features to permit this process.

4. How can you invoke an IBM BPM process from IBM Case Manager?

A) Content added to a case can invoke an IBM BPM process.
B) Case folder creation can invoke an IBM BPM process.
C) An ICM case task can invoke an IBM BPM process application or automated process.
D) The IBM BPM process can invoke a case in an ICM solution.

5. What can IBM Content Analytics be used for? (Choose two.)

A) Get data on the average time to complete business tasks during a specific time interval.
B) Discover unexpected correlations between words and phrases.
C) Reporting on cases and tasks that are currently active.
D) See which words and phrases occur frequently in many cases.
E) Review volume, find and eliminate bottlenecks and ensure that operations are working efficiently and effectively.

Solutions: